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LocationJob Description
Do you enjoy talking to various partners and providing the best customer experience? Come and join dynamic environment of our Service Desk Team. You will be supporting internal customers from different parts of the organization and the world!
This position is offered on the fixed term contract for 12 months.
Core Responsibilities
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Provide exciting service experience to our employees and partners on various employee matters, core processes and business service operations.
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Support our customers through live channels such as chat and phone; and handle offline requests.
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Advise and guide our end users of new HR system – Workday (employees, people leaders) to solve their issues and handle their responsibilities in the new system.
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Be an active member of the team, chip into problem solving and knowledge innovation, continuously improve and change status quo for the sake of our customers.
Do you have what it takes?
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Advanced English and Danish
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Experience in Service Desk, Shared Services or other relevant position is an advantage but we are happy to welcome anybody who is willing to learn and enjoys communication with various customers
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Phenomenal communication skills and passion for talking and online chatting with employees providing support
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Service minded teammate who enjoys working in a diverse team
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Fast learner who can cope with dynamic work environment with peaks and lively periods, and provides consistent experience with human touch
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Problem solver who takes initiative to innovate and brings ideas to improve
What’s in it for you?
Here are some of what to expect:
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Family Care Leave – We offer enhanced paid leave options for those important times.
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Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
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Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
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Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
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Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
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Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
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